Online Services
Using online services gives you another way of requesting services or getting advice and information at a time that suits you. Many patients find that that this is more convenient and saves time. Find out more about GP online services on the NHS website. This includes more information including “how to” leaflets and videos of patients and why they are using GP online services.
You can still contact the practice by phone or visit if you prefer.
There are three different online services.
SystmConnect
Patient Online System Services (Systmonline)
NHS App and NHS Account
SystmConnect
You can use SystmConnect to seek help and advice in the same way as you would if you telephone us or call into the practice.
Send a SystmConnect form to explain your symptoms and request an appointment with a member of practice staff. Our healthcare team will pick up your SystmConnect form during our surgery opening hours and pass this onto a GP at the practice. We will contact you using the information you have provided within 48 working hours.
We will use the information you provide to decide on the right care for you. If you need one, you will be offered an appointment with a member of practice staff. This might be a GP, a practice nurse, a healthcare assistant or another member of the team such as a physiotherapist or a pharmacist.
Using SystmConnect allows you to get help and advice quickly and safely without having to spend time on the phone.
You can use SystmConnect to:
- Request an appointment
- Request a sick note
- Request test results
- Complete a health review, if asked to do so by the surgery, for long term conditions (such as asthma, blood pressure, diabetes or thyroid), medication or contraception.
- ask a misceallnous administrative query
SystmOnline
Our Patient Online Service allows you to
- check or cancel appointments with a GP, nurse or other healthcare professional
- Order your repeat prescriptions
- Change your contact details
- Look at your summary health record, including information about medications, known allergies and vaccinations.
- Look at your medical record (only available from date of consent to online services)
- View your test results (if the GP agrees)
Log onto our Patient Online Service here if you are already registered.
To register for online services please collect a registration form from the practice and we can generate an account with a password for you.
NHS App and NHS Account
Log in to your NHS account to access services online on your computer, tablet or mobile phone. You do not need to download anything. You can also log in to your NHS account using the NHS App.
You can use the NHS App or your NHS Account for the following:
- Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- Manage appointments – check and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- Get health information and advice – search trusted NHS information and advice on hundreds of conditions and treatments and get instant advice or medical help near you.
- Register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- View your health record securely – including parts of your GP record such as information about medication, allergies, vaccinations, previous illnesses and test results.
- Manage how the NHS uses your data – choose if data from your health records is shared for research and planning.
- View your NHS number
Find out more about the NHS App or NHS account and register..
Get the NHS App on your smartphone or tablet
Proxy Access
What is Proxy Access?
Proxy access refers to access to online services by somebody acting on behalf of the patient and usually with the patient’s consent. To obtain formal proxy access a person must register at the practice for online access to the patient’s record, though the proxy does not have to be a registered patient at the practice. There are a number of considerations before access can be granted.
When might proxy access be enabled?
Before the practice provides proxy access to an individual or individuals on behalf of a patient, an authorised member of staff at the practice must satisfy themselves that they have the explicit informed consent of the patient. To do this the patient must complete a Proxy Access Form which can be collected from the Surgery.
Adult patients with capacity may give informed consent to proxy access to the practice records about them. People aged 16 or above are assumed to be competent unless there is an indication that they are not. Young people under the age of 16 who are competent may also give consent to proxy access.
The person requesting proxy access to someone else's records should already have set up online access to their own medical record.
How can I request access to someone else's online medical record?
You will need to fill in a short form to inform the GP Surgery that you would like to start using online services on behalf of someone else, detailing your details and those of the patient concerned. Before the request can be completed, the patient concerned will also need to fill in a Proxy Access Form, which you can collect from the GP surgery. This is so that the surgery can be sure that you are who you say you are and that the patient has given their consent. The patient concerned will need photo ID and proof of address, for example a driving licence and a bank statement.
If you do not have any ID and are well known to the surgery, a member of staff may be able to confirm your identity. If you are not well known to the surgery, they may ask you questions about the information in your GP record to confirm the record is really yours.
The surgery can refuse or withdraw access to records if they think it is not in your best interest to use GP online services. If this happens, we will discuss the reasons with you.
Children and Young People
Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record.
Up until a child’s 11th birthday, the usual position would be for the parents of the child to control access to their child’s record and online services. Full access will automatically be switched off when the child reaches the age of 11, although online services, such as making appointments with a professional could still be made available. However parents may be allowed proxy access to their child’s online services after careful discussion with the GP, or whoever is responsible for these decisions in the practice if it is felt to be in the child’s best interests.
Between the 11th and 16th birthdays, the young person may decide at a point, once they are mature enough to act autonomously to:
- Stop their parents’ proxy access to their online services, where the parents still have access after the 11th birthday
- Allow their parents to have access to their online services, or to allow limited proxy access to specific services, such as appointment booking or repeat prescription requests, but not to the medical records
- Request access to their online services where nobody currently has access
- Switch off all online access until such time as the young person chooses to request access
By their 16th birthday, patients should have the opportunity to be able to access online services for themselves. Where parents still have access to their child’s online services, it should usually be withdrawn when the child reaches their 16th birthday, unless at that time the child is not competent.
How can I grant someone else access to my online medical record?
Unless you have already done so, you will need to fill in a short form to inform the GP Surgery that you would like to start using online services. Once this has been set up you can fill in a Proxy Access Form providing details of the person you would like to have access. The person you are granting access will also require online access to their own medical record, which they will can arrange with their own GP Surgery.
When you sign up for GP online services, you will be given a secure username and a password. These details are unique to you and, along with your personal information, will not be shared with anybody else unless you choose to share them.
Identity Verification
Where proxy access is requested with the consent of the patient, the identity of the person giving consent for proxy access must be verified. Please bring your I.D. with you to the Surgery when submitting the Proxy Access Form.
How will you make sure that patients are not forced to share their GP online information?
When you ask the surgery to register you for GP online services they will look at your request and do everything they can to make sure you are choosing online services and that you are not being forced.
If you choose to let another person see your GP online record, the surgery will look at your request and do what they can to check if your chosen person should be allowed to see your GP online record.