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Patient Online Services


Guidance - How to use Systmonline

How to register 

  1. Bring 1 form of photographic identification (Passport or Driving Licence) or 2 forms of any other non photographic identification (E.G. Utility bill and bank statement) to the practice.
  2. The Receptionist will then issue you with a unique username and password.
  3. You will be given a print out of your username, password and the practice website address.
  4. You will be required to change your password once you have logged on for your Repeat Medication or Need an Appointment.
  5. You are responsible for the security of your personal log-in and password details.


How to Order your Repeat Medication

  1. Go to the home page.

  2. Click on Order your Repeat Medication icon at the bottom of the page.
  3. Use your username and password (you will need to change your password if using systmonline for the first time)
  4. Follow the guidance to order your repeat medication.
  5. Please note some of your items may need to be monitored (E.G. Warfarin) and do not appear not on your repeats. 

When to collect your prescription

  1. If you order your repeat medication before  5.00p.m. on any day, your prescription will be ready in 2 working days after 2.00p.m.
  2. If you order your repeat medication after  5.00p.m. add a further working day before collecting your prescription after 2.00p.m.
  3. How to book an appointment

 1.   Go to the home page.

 2.   Click on Need an Appointment icon at the bottom of the page.

 3.   Use your username and password (you will need to change your password if  using systmonline

       for the first time)

 4.  Follow the guidance to book, check or cancel your doctor's appointment 

  5.  You cannot book a practice nurse appointment online at present.

How to access your Medical Record

Since April 2015, the online service has been extended to include the viewing of your medical records online. If you wish to access the additional service you will need to collect a leaflet consent form from the practice. This form contains the following important information for you to consider before you apply for online access:-

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share information with someone

It’s up to you whether or not you share information with others—family or carers. It’s your choice, but also your responsibility to keep the information safe and sound.

Parental Access

When your child becomes 16 years old, the password will be revoked automatically by the practice. The patient will be informed           


If you think you may be pressured into revealing details from your records to someone else against your will, it is best you do not register for access at this time.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your record may be highly technical, written by specialist and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.


                                                      Statement of Intent September 2014

Patient Online Services


What we offer patients now

What we plan to offer patients

To be available by

Online Appointment BookingServices provided by Practice
Online Repeat PrescriptionsService provided by Practice
Patient Access to GP Summary RecordService not provided by Practice

The practice intends to offer patients access to a summary of their medical records.

31st March 2015

                                                                            Medical Records


What we offer patients now

What we plan to offer patients

To be available by

Summary Care Record (SCR)Service provided by practice  
Electonic transfer of patient recordsService provided by practice



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